So as to exercise your appropriate of return, it's essential to advise us of your choice by way of a clear statement.
Crafted with chrome steel and tempered glass, this wall-mounted ethanol fireplace presents a clean-burning flame that brings style and warmth to contemporary spaces—no chimney or electrical relationship necessary.
As soon as your return is obtained and inspected, we will send you an email to notify you that we have received your returned product. We can even notify you with the acceptance or rejection of one's refund (We've to examine to verify the merchandise is in excellent Functioning purchase and there are no indications of merchandise injury). As soon as your return is approved, your refund are going to be processed, and also a credit score will quickly be placed on your bank card or authentic way of payment, inside of a few days to 3 weeks pending your payment system and/or your bank's coverage.
Unused and Undamaged: The product should be unused, undamaged, As well as in the same issue that you choose to obtained it.
With our line of grate kits, you can certainly transform your existing fireplace. Should you be changing a gasoline fireplace, You must cap the gas line and connections after which simply body one of our versions into the prevailing opening.
You may get a Shipment Confirmation e mail once your buy has transported containing your tracking selection(s). The tracking amount are going to be active in seventy two several hours.
Since the gas does not develop any soot or smoke when burning, no cleansing necessary! Simply just use a damp cloth Occasionally to wipe down the floor and take away dust.
Factory defects or The BioFlame Xelo Wall Mount Fireplace malfunctions linked to standard Procedure throughout the very first three many years through the day of buy.
Order Cancellations: Orders canceled within just 24 hrs are totally free to terminate. So cancellations should be made instantly. Orders canceled immediately after 24 hours will incur a three% cancellation charge to cover bank card transaction fees. To officially terminate an order, it's essential to obtain affirmation by way of cellular phone or e-mail.
When filling your burner, location the delivered enclosed funnel while in the opening. Then, cautiously pour the all-purely natural gasoline in the funnel about ⅔ of the way in which to forestall any overfill. After you can begin to see the gasoline while in the opening, you can take away the funnel and ignite the fireplace.
Make contact with us for just about any damages and remember to help save all packaging elements and harmed products in advance of submitting a claim.
So that you can work out your proper of return, it's essential to notify us of your respective final decision via a transparent statement.
The Xelo provides a The BioFlame Fiorenzo Wall Mount Fireplace spectacular flame within a sleek, upright structure—great for many who need to heat and impress without the need of compromising ground House.
Please retain hold of all the initial packaging. This consists of delivery pallet if possible, in the case that a return is necessary.